59｜投诉信：事实、处理经过与诉求
本节题目
You recently bought a laptop from an online store, but when it arrived, you found that it was defective. You have tried to contact customer service, but they have not responded.
Write a letter to the store manager and:
Explain the problem with the laptop
Describe your attempts to resolve the issue
State what action you would like the store to take
Write at least 150 words.
读熟范文，理解选择
REFERENCE MODEL · READ & REUSE
Dear Sir or Madam,
I am writing to formally complain about a defective laptop I purchased from your online store on March 10th. Upon unboxing, I noticed that the screen flickers continuously, making it impossible to use. Additionally, the battery drains abnormally fast, even when the laptop is not in use.
I immediately contacted your customer service team via email and phone, but I have yet to receive a response. I have also submitted a request through your website’s complaint portal, but no action has been taken. This lack of communication is extremely frustrating.
I kindly request a full replacement or a refund, as the laptop is unusable. I have attached my purchase receipt and photos of the issue for reference. Please resolve this matter promptly, or I will have to escalate my complaint further.
I need the laptop for my work, so I would appreciate confirmation of the proposed solution within the next few days.
I look forward to your swift response.
Yours faithfully,
John Smith
约 167 词 · 经本站整理的参考文字 · 用于学习，不代表官方评分
选择与组织 · 为什么这样写
把题目要求拆清楚
描述产品缺陷；说明联系尝试；提出换货或退款。
怎样组织段落
问题事实→已联系未解决→希望如何处理。
为什么这样选择
具体故障能支撑投诉；明确诉求让对方采取行动，不用情绪化指责代替事实。
语言与精度 · 本节重点
未知姓名用Yours faithfully；先客观说明，再用礼貌而坚定的请求。
最后练一练 · 先组织，再写
读熟后，可以先遮住参考，回忆本节最有用的两三句。想动笔时再打开下方写作台，不需要首次学习就完成全文。
定点练习
把“Your product is terrible. Fix it.”改为事实与诉求。
写完后看一种参考处理
The screen flickers continuously, so I would appreciate a replacement or a full refund.
检查它修正了什么意义或关系。可以使用不同措辞，但信息需要准确。
换题使用
本站自编迁移题
自编迁移：网购椅子到货后缺少零件，联系卖家未获回复，说明问题、尝试与补发或退款要求。
先试一段，再视需要写全文。将新内容写在写作台的“迁移”中；原稿留在“初稿”，修订另存到“修改”。图表题需要重新识别特征，书信与议论文需要重新回应任务。
打开写作台 · 短练、全文与复盘
You recently bought a laptop from an online store, but when it arrived, you found that it was defective. You have tried to contact customer service, but they have not responded.
Write a letter to the store manager and:
Explain the problem with the laptop
Describe your attempts to resolve the issue
State what action you would like the store to take
Write at least 150 words.
全文练习至少150词，约20分钟；短练可以先写两三句或一个段落。
把读到的表达，写成自己的答案
G 类 Task 1 · 全文练习至少 150 词 · 建议 20 分钟
留一个复盘：我能回忆哪组表达？换了内容后，哪一句还不熟？下一次先检查这个问题。