08｜酒店服务评价：按正负反馈分组
本节题目
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
看图读范文 · 图文对照
看着图，读到会写
图与范文同时保留。两侧可分别滚动，关键词标出信息关系。
先看标题、图例、单位和时间，再找关键特征。点击图片可放大；写作时也能随时对照题图。
The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.
Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.
约 192 词 · 经本站整理的学习参考 · 不代表官方评分
先读熟，再遮住回忆。下方的“本题句型”帮助你把表达用到相似题目。
本题句型 · 看到这种关系，怎样起句
时间变化 · 先读本题句，再记表达关系。骨架中的省略号需要换成新题的信息，并调整时态与数量。
01 · 引言 · 交代对象与范围
看到题目，先说明图表展示什么。
可用骨架
The chart / table compares… in terms of…
本题原句
The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
对象、地点、时期与图表数量随题目变化。用熟悉表达准确改述即可。
02 · 概述 · 抓住整体关系
整体满意度提高；good与excellent的合计增加；poor与very poor减少。
可用骨架
Overall, A increased, whereas B declined over the period shown.
本题原句
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.
有时间轴才描述变化。from 是起值，to 是终值，by 是变化量；不必强行把所有线写成相反走势。
03 · 细节 · 用信息支撑概述
一段写正面评价，一段写负面与中间评价；每段内部比较2005与2010。
可用骨架
The figure rose / fell from… to… between… and…
本题原句
Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010.
两年的受访者都为100人，人数与比例在这里可换算；不能把这种关系推广到样本量不同的调查。
选择与组织 · 为什么这样写
先找关键特征
整体满意度提高；good与excellent的合计增加；poor与very poor减少。
怎样决定分组
一段写正面评价，一段写负面与中间评价；每段内部比较2005与2010。
为什么这样选择
五个评分档次不是五个同等重要的段落。按评价方向分组，可以直接说明满意度如何变化；satisfactory的下降要放在更多人转向好评的背景中理解。
语言与精度 · 本节重点
两年的受访者都为100人，人数与比例在这里可换算；不能把这种关系推广到样本量不同的调查。
最后练一练 · 先组织，再写
读熟后，可以先遮住参考，回忆本节最有用的两三句。想动笔时再打开下方写作台，不需要首次学习就完成全文。
定点练习
把“Excellent rose. Good rose. Poor fell.”合成一句有比较关系的话。
写完后看一种参考处理
Positive ratings became more common, while the proportions of guests reporting poor or very poor service declined.
检查它修正了什么意义或关系。可以使用不同措辞，但信息需要准确。
换题使用
本站自编文字数据 · 与上方原题分开
自编调查：2020年excellent/good/satisfactory/poor/very poor为10/20/40/20/10%；2025年为25/45/20/8/2%。先写两句概述，再选一组正负数据写比较段。
先试一段，再视需要写全文。将新内容写在写作台的“迁移”中；原稿留在“初稿”，修订另存到“修改”。图表题需要重新识别特征，书信与议论文需要重新回应任务。
打开写作台 · 短练、全文与复盘
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
全文练习至少150词，约20分钟；短练可以先写两三句或一个段落。
把读到的表达，写成自己的答案
A 类 Task 1 · 全文练习至少 150 词 · 建议 20 分钟
留一个复盘：我能回忆哪组表达？换了内容后，哪一句还不熟？下一次先检查这个问题。